Privacy Policy

This document was last updated on 28.10.2020.

The following Privacy Policy outlines how Essex and Suffolk Windows (company number 09990546) collects, stores and processes personal information collected from you when you use this website.

Essex and Suffolk Windows is dedicated to protecting your personal information in accordance with the General Data Protection Regulations (GRPR).

This document will outline:

What data we collect
How we collect your data
How we will use your data
How we store your data
How we use cookies
The type of cookies we use
How you can manage your cookies
Privacy policies of other third party websites
Changes to our privacy policy
How to get in touch with Essex and Suffolk Windows
How to contact the ICO

What data we collect

When you contact Essex and Suffolk Windows by filling out forms on our website or by contacting us via email or telephone, we may collect and store personal data in order to deal with your request. This may incl

Your full name
Address
Email address
Telephone number

How we collect your data

When you enquire or register for products or services provided by Essex and Suffolk Windows we may collect personal information from a number of sources.

The majority of the personal information we collect will have been provided by you during the course of our relationship, either through filling in a form on the website, via telephone, email or face-to-face contact.

How we will use your data

In line with the General Data Protection Regulation (GDPR), the lawful basis we adhere to when processing your personal information are:

With your consent. You are able to remove your consent at any time. You can do this by emailing info@essexandsuffolkwindows.co.uk or calling 01206 679507.
We have a contractual obligation
We have a legal obligation
We have a vital interest
We need it to perform a public task
We have a legitimate interest

Essex and Suffolk Windows will use your information to provide you with the products or services you require, in addition to answering any questions you may have. For the purposes of the website these may include:

Responding to your website query via email or telephone
Providing an accurate quote with regards to our products or services
To identify any issues with and improve your website experience

Sharing your data

We may be required to share your personal information with the other organisations set out below for the purposes of fulfilling the above.

Service providers such as IT administrators and software providers
HM Revenue & Customs
Third-party marketing providers (only when consent has been given)
Third-party organisations who we may choose to sell, transfer or merge part or all of our businesses with.

All third parties will be audited to ensure they respect the security of your personal data and treat it in accordance with this privacy policy and GDPR.

How we store your data

Any data provided to Essex and Suffolk Windows via a contact form on this website will be stored within our secure cloud-based servers.

All other personal information will be stored on our computer systems and paper record, which are subject to stringent security protocols to ensure information is not accessed by unauthorised personnel. Access to your data is restricted and we have additional measures in place to protect your information.

We will keep your personal information for as long as is reasonably necessary for the purposes of fulfilling your enquiry or selected product or service, as well as to fulfil our legal obligations.

By law, we are required to keep basic information about our customers (e.g. contact details) for six years after they cease being a customer.

How we use cookies

A cookie is a file that’s placed on your computer or smartphone when you visit our website. We use cookies to track what you do on our website. This may include:

Your IP address
Type and version of your device and internet browser
The pages you visit on our website
the time/date you accessed the website
How you arrived on the website e.g. search engine, direct, social media
How long you spent on the website

We will use the information collected via these cookies to improve our website and to track the effectiveness of marketing via third-party platforms.

How you can manage your cookies

You can stop cookies from being placed on your machine, however, this may prevent you from accessing some of the tools on our website.

To change your cookie settings, please access your web browser settings. All browsers are different and you can find out how to amend your cookie settings here.

Privacy policies of other third party websites

Our website may at times link to other websites. These may operate separately from Essex and Suffolk Windows and therefore have their own privacy policies, which we encourage you to review before accessing the sites.

Where websites are not owned or controlled by us, Essex and Suffolk Windows cannot be held responsible for their contact or data privacy practices.

Changes to our privacy policy

From time to time we may choose to make updates to this policy so recommend you review it regularly.

Your data protection rights

Under the data protection law (GDPR), you have the right to:

Ask us for copies of the personal information we have stored about you.
Ask us to amend the information if you believe it is inaccurate or complete information you feel is incomplete.
Ask us to delete your personal information in certain circumstances.
Ask us to restrict the processing of your personal information in certain circumstances.
Object to the processing of your personal information in certain circumstances.
Ask us to transfer your personal data to another organisation in certain circumstances.

You are not required to pay to exercise your rights and should you make a request we have one month to respond to you.

Please contact us by emailing info@essexandsuffolkwindows.co.uk or calling 01206 679507 if you wish to make a request.

How to get in touch with Essex and Suffolk Windows

If you have any questions or concerns regarding this privacy policy, please contact Essex and Suffolk Windows by emailing info@essexandsuffolkwindows.co.uk or calling 01206 679507.

How to contact the ICO

If you feel we have not addressed your privacy concerns in a satisfactory manner then you may contact the Information Commissioner’s Office by writing to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or calling 0303 123 1113.